About Us

• We sell a wide range of nail products at very low prices.

• Our focus: great products, low prices, and excellent customer service.

• Based in the U.S., so orders ship quickly and easily.

Contact Us

• Email: support@dynamicnailsupply.com

• Phone: +1 (832)-328-8320

• Address: 8795 Antoine Dr, Suite 111, Houston, TX 77088

• Response time: 1–2 business days

• Please include your full name and order number when contacting us.

Refunds & Exchanges

All sales are final – no refunds or exchanges.

Defective Items

If you receive a defective item:

• Please email us at support@dynamicnailsupply.com with clear photos of the product in question.

• We will open an investigation upon receiving your email.

• Defective items must be reported within 3 days of receiving your order.

• If approved, we will send a replacement of the same item (no substitutions allowed).

• Returned items will be inspected before an exchange is approved.

Processing Time

• Orders ship within 1–2 business days after payment clears.

• During high order volume, allow 1 extra day for processing.

• Carriers: USPS, UPS, or FedEx.

Shipping

• Double-check your name and shipping address before checkout.

• No changes can be made once an order is shipped.

• Only ships to Verified/Confirmed Addresses.

• No refunds for delivery delays due to USPS or external issues (e.g. weather, holidays).

• Orders over $100 require a signature at delivery.

• You’ll receive a tracking number once your package ships.

• Once delivered to the shipping carrier, Dynamic Nail Supply is not responsible for lost, damaged, delayed, or stolen packages.

• If returned or undeliverable, the customer must pay for re-shipping.

Free Shipping

• Free U.S. shipping on orders $100+ (applies during active promotions).

• Discount applies automatically at checkout.

International Orders

• Shipping fees are paid at checkout.

• Import taxes/duty fees are paid by you upon delivery (varies by country).

• If the duty fee is unpaid, the package will be returned, and you’ll be charged for return shipping.

• Delays may occur due to customs or international conditions.

• Worldwide Shipping Carrier: DHL or UPS

Payments 

• All payments are securely processed through Shopify Payments.

• We do not have access to your credit card information at any point.

• The billing ZIP code must match the credit card’s registered ZIP code to complete the transaction.

• If your order is flagged as high-risk by our system:

  • We may request a photo ID to verify your identity.

  • In some cases, the system may automatically cancel your order without prior notice for security reasons.

Incorrect or Missing Items

• If we made a mistake or item is missing, we’ll fix it at our expense.

• You must notify us within 3 days of receiving your order.

• We use video surveillance during order packing for quality control.

• If a product is unavailable, we’ll contact you to offer a substitution or a refund.

Wrong Shipping Address

If you entered the wrong shipping address:

• Please email us or call immediately within 1 hour of placing your order to request a correction.

• Contacting us within this window increases the chance we can update the address before your order is processed.

Note:
Our online customer service hours are 10:00 AM to 6:00 PM (Central Time), Monday–Tuesday and Thursday–Sunday.  We are closed every Wednesday.

Contact Us

• Email: support@dynamicnailsupply.com

• Phone: +1 (832)-328-8320

• Address: 8795 Antoine Dr, Suite 111, Houston, TX 77088

• Response time: 1–2 business days

• Please include your full name and order number when contacting us.