About Us
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We sell a wide range of nail products at very low prices.
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Our focus: great products, low prices, and excellent customer service.
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Based in the U.S., so orders ship quickly and easily.
Contact Us
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Phone: +1 (832)-328-8320
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Address: 8795 Antoine Dr, Suite 111, Houston, TX 77088
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Response time: 1–2 business days
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Please include your full name and order number when contacting us.
Refunds & Exchanges
All sales are final – no refunds or exchanges.
Defective Items
If you receive a defective item:
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Please email us at support@dynamicnailsupply.com with clear photos of the product in question.
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We will open an investigation upon receiving your email.
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Defective items must be reported within 3 days of receiving your order.
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If approved, we will send a replacement of the same item (no substitutions allowed).
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Returned items will be inspected before an exchange is approved.
Processing Time
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Orders ship within 1–2 business days after payment clears.
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During high order volume, allow 1 extra day for processing.
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Carriers: USPS, UPS, or FedEx.
Shipping
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Double-check your name and shipping address before checkout.
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No changes can be made once an order is shipped.
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Only ships to Verified/Confirmed Addresses.
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No refunds for delivery delays due to USPS or external issues (e.g. weather, holidays).
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Orders over $100 require a signature at delivery.
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You’ll receive a tracking number once your package ships.
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Once delivered to the shipping carrier, Dynamic Nail Supply is not responsible for lost, damaged, delayed, or stolen packages.
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If returned or undeliverable, the customer must pay for re-shipping.
Free Shipping
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Free U.S. shipping on orders $100+ (applies during active promotions).
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Discount applies automatically at checkout.
International Orders
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Shipping fees are paid at checkout.
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Import taxes/duty fees are paid by you upon delivery (varies by country).
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If the duty fee is unpaid, the package will be returned, and you’ll be charged for return shipping.
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Delays may occur due to customs or international conditions.
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Worldwide Shipping Carrier: DHL
Payments
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All payments are securely processed through Shopify Payments.
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We do not have access to your credit card information at any point.
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The billing ZIP code must match the credit card’s registered ZIP code to complete the transaction.
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If your order is flagged as high-risk by our system:
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We may request a photo ID to verify your identity.
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In some cases, the system may automatically cancel your order without prior notice for security reasons.
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Incorrect or Missing Items
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If we made a mistake or item is missing, we’ll fix it at our expense.
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You must notify us within 3 days of receiving your order.
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We use video surveillance during order packing for quality control.
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If a product is unavailable, we’ll contact you to offer a substitution or a refund.
Wrong Shipping Address
If you entered the wrong shipping address:
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Please email us or call immediately within 1 hour of placing your order to request a correction.
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Contacting us within this window increases the chance we can update the address before your order is processed.
Note:
Our online customer service hours are 10:00 AM to 6:00 PM (Central Time), Monday–Tuesday and Thursday–Sunday. We are closed every Wednesday.
Contact Us
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Phone: +1 (832)-328-8320
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Address: 8795 Antoine Dr, Suite 111, Houston, TX 77088
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Response time: 1–2 business days
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Please include your full name and order number when contacting us.