Updated on April 27, 2021 at 3:24 AM CDT
By placing an order on this website, you agree that all commercial terms, pricing representations, and transactions are governed by Texas law.
Contact Us
Email: Support@DynamicNailSupply.com
Phone: +1 (832)-328-8320
Address: 8795 Antoine Dr, Suite 111, Houston, TX 77088
Response time: 1–2 business days
Please include your full name and order number when contacting us.
Refunds & Exchanges
All sales are final – no refunds or exchanges.
Defective Items
If you receive a defective item:
Please email us at support@dynamicnailsupply.com with clear photos and videos of the product in question.
We will open an investigation upon receiving your email.
Defective items must be reported within 3 days of receiving your order.
If approved, we will send a replacement of the same item (no substitutions allowed).
Returned items will be inspected before an exchange is approved.
Processing Time
Orders ship within 1–2 business days after payment clears.
During high order volume, allow 1 extra day for processing.
Carriers: USPS, UPS, or FedEx.
Shipping
Double-check your name and shipping address before checkout.
No changes can be made once an order is shipped.
All Orders that include Custom Color Acrylics require additional production time.
Please allow 1–2 weeks for processing before the order is shipped.
Processing time may vary depending on order volume and color customization details.
Only ships to Verified/Confirmed Addresses.
No refunds for delivery delays due to USPS or external issues (e.g. weather, holidays).
Orders over $100 require a signature at delivery.
You’ll receive a tracking number once your package ships.
Once delivered to the shipping carrier, Dynamic Nail Supply is not responsible for lost, damaged, delayed, or stolen packages.
If returned or undeliverable, the customer must pay for re-shipping.
Free Shipping
International Orders
Shipping fees are paid at checkout.
Import taxes/duty fees are paid by you upon delivery (varies by country).
If the duty fee is unpaid, the package will be returned, and you’ll be charged for return shipping.
Delays may occur due to customs or international conditions.
Worldwide Shipping Carrier: DHL or UPS
Payments
All payments are securely processed through Shopify Payments.
We do not have access to your credit card information at any point.
The billing ZIP code must match the credit card’s registered ZIP code to complete the transaction.
If your order is flagged as high-risk by our system:
We may request a photo ID to verify your identity.
In some cases, the system may automatically cancel your order without prior notice for security reasons.
Incorrect or Missing Items
If we made a mistake or item is missing, we’ll fix it at our expense.
You must notify us within 3 days of receiving your order.
We use video surveillance during order packing for quality control.
If a product is unavailable, we’ll contact you to offer a substitution or a refund.
Wrong Shipping Address
If you entered the wrong shipping address:
Please email us or call immediately within 1 hour of placing your order to request a correction.
Contacting us within this window increases the chance we can update the address before your order is processed.
PICK-UP ORDER POLICY
For the security of our customers and to protect against fraud, Dynamic Nail Supply requires valid identification for all in-store pick-up orders placed online.
Order Status: Orders can only be picked up after you receive a “Ready for Pick-Up” email. The initial order confirmation email does not mean your order is ready.
ID Requirement: Customers must present a valid, government-issued photo ID at the time of pick-up.
Name Match: The name on the ID must match the name on the credit card used to place the order.
Authorized Pick-Up: Only the person whose name appears on the credit card and order confirmation may pick up the order.
Family Member Pick-Up: If a family member is picking up on your behalf, they must present a clear photo of your government-issued ID that matches the name on the credit card used for the order.
No Exceptions: Orders will not be released without proper identification or before the ready-for-pick-up notification.
Thank you for helping us keep your transactions safe and secure.
Note:
Our online customer service hours are 10:00 AM to 6:00 PM (Central Time), Monday–Tuesday and Thursday–Sunday. We are closed every Wednesday.
Terms and Conditions of Use
Effective Date: [April 27, 2021 at 8:30 AM]
These Terms and Conditions ("Terms") govern your access to and use of the website operated by Dynamic Nail Supply LLC ("Company," "we," "our," or "us") located at www.dynamicnailsupply.com, including any subdomains, related services, and online stores, social media accounts (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. By continuing to use this website, you agree to be bound by any updated versions of these Terms and Conditions. If you do not agree, you must not use the Services.
1. Eligibility
You must be at least 13 years old to use our Services. By using the Services, you represent that you meet this age requirement and have the legal capacity to enter into a binding agreement.
2. Modification of Terms
We reserve the right to change these Terms at any time. When we do, we will update the "Effective Date" at the top of this page. By continuing to use the Services, you agree to any changes. By continuing to use this website, you agree to be bound by any updated versions of these Terms and Conditions. If you do not agree, you must not use the Services.
3. Jurisdiction and Governing Law
These Terms shall be governed by the laws of the State of Texas, without regard to conflict of laws rules. Any dispute or claim arising out of or relating to your use of the Services will be exclusively resolved in the state or federal courts located in Harris County, Texas. By using our Services, you agree to personal jurisdiction and venue in these courts.
By placing or purchasing an order through our site, you acknowledge and agree to the following:
- All claims will be resolved exclusively in Harris County, Texas.
4. Pricing Disclaimer
All pricing and promotional content on our website is for informational purposes only. By purchasing from our website, you expressly waive any claim related to perceived misrepresentation of original prices, comparative pricing, or discounts, including claims that our pre-sale prices exceeded the MSRP.
5. Account Registration and Security
To access certain Services, you may need to create an account. You agree to provide accurate information and to keep your login credentials secure. You are solely responsible for any activity under your account.
6. Payments and Refunds
Payments are processed by third-party payment processors such as Shopify and Stripe. By using our Services, you also agree to be bound by their terms. For refund eligibility, see our Refund & Exchange Policy.
7. Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial use, subject to these Terms.
8. Prohibited Uses
You agree not to:
Use the Services for any illegal or unauthorized purpose;
Resell or distribute products without written authorization;
Attempt to interfere with the security of the Services;
Use bots, scrapers, or data extraction tools without permission.
9. Limitation of Liability
To the fullest extent permitted by law, our total liability for any claim related to your use of the Services or purchase of products shall not exceed the amount you paid for the product giving rise to the claim or $50, whichever is greater.
10. Indemnification
You agree to indemnify and hold harmless Dynamic Nail Supply LLC from any third-party claims arising out of your use of the Services, your User Content, or your violation of these Terms.
11. Binding Arbitration & Class Action Waiver
Any dispute arising out of these Terms or your use of the Services shall be resolved by binding arbitration in Harris County, Texas under the rules of the American Arbitration Association. You waive the right to bring or participate in any class action lawsuit.
12. Termination
We may suspend or terminate your access to the Services at our sole discretion. You may terminate by discontinuing use of the Services.
13. Notices and Electronic Communications
By creating an account or placing an order, you agree to receive communications from us via email, SMS, or posting on the website.
14. Entire Agreement
These Terms and our Privacy Policy represent the entire agreement between you and us. If any provision is found invalid, the rest will remain in effect.
15. Applies to Customers in or Shipping to Washington, D.C.
This policy applies to any customer with a billing or shipping address located in Washington, D.C., or any order that requests delivery to a Washington, D.C. address. By placing an order, the customer expressly agrees to the following legal terms:
All commercial transactions are governed by the e-commerce laws of the State of Texas;
Any legal claims or disputes relating to product pricing, advertising, or sale terms shall be resolved exclusively in the state or federal courts of Harris County, Texas;
The customer waives all rights to bring claims under the District of Columbia’s Consumer Protection Procedures Act (CPPA), including but not limited to:
Allegations that pre-sale prices exceeded the Manufacturer’s Suggested Retail Price (MSRP);
Claims related to discount language, comparative pricing, or other marketing practices.
- By placing an order on our website, the customer also waives any claims alleging that the listed price prior to a sale was higher than the Manufacturer’s Suggested Retail Price (MSRP).
We reserve the right to cancel any order.
